THE FIVE MOST COMMON TECH SUPPORT QUESTIONS IN AMERICA ANSWERED

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THE FIVE MOST COMMON TECH SUPPORT QUESTIONS IN AMERICA ANSWERED

Due to the coronavirus pandemic, the whole of the world has been working within the walls of their homes. Everything goes well until the electronic devices stop responding or working. One research says, due to this current pandemic, 8 out of 10 Americans experiences some type of tech frustration every single day. Gina King, senior tech category moderator at consumer question-and-answer site JustAnswer.com says, “We’ve seen a giant surge of IT-related questions.” Gina King has collected solutions for the five common tech problems from several consumer tech support services, and they are listed below.

Forgotten passwords

This one is the most-asked tech question. Most of the people have failed to remember their online shopping accounts and Apple account passwords. Gina King says, “We get around 800 to a thousand questions a week from people who won’t remember this password to get into a gadget.” Solution: If you have forgotten the online shopping site’s password, then you can retrieve it easily by clicking the Reset button providing on the site. In case if you’re unable to remember your Apple ID password, visit the Apple’s support page and go through the prompted instructions to retrieve your account’s password.

Zoom microphone problems

Nowadays, most of the meetings are performed over a video call. King says, “Zoom is huge for questions.” “Most of them are about how to get the microphone working.” Solution: This issue is quite easier to resolve. Close the Zoom app and reopen it after a while. After reopening the Zoom app, make sure to enable the Microphone option. If it doesn’t work, then it indicates a security issue. Cucinotta says, “All you have to do is give Zoom permission to use your device’s microphone.” Based on your device, this step may vary.

How to slow the avalanche of email

Most of us might receive unwanted emails in our email address daily or periodically. To fix this issue, look for the unsubscribe option. Most of the email service providers provide some sort of unsubscribing option. Look for all the subscriptions linked to your inbox, then click the unsubscribe link on each email message. Make sure to confirm the unsubscribe process by clicking the Yes, I want to unsubscribe option. After unsubscribing all unwanted subscriptions, delete all the existing messages related to it.

My TV is not smart enough

Currently, most of the shopping malls, theaters are closed. If you find your TV is not smart enough, then try a streaming device. 6 out of 10 people have started using streaming devices like Roku. Not only Roku, you can also purchase Amazon Fire Stick, Chromecast, or another set-top box based on your desire.

Where are my Kindle books?

In Amazon Kindle, you can purchase all kinds of books at a low cost. But, many people have found that their books are missing on Kindle. Cucinotta says, “The book that you purchased from your computer on an Amazon account that’s different from the one that’s connected to your Kindle.” Retry accessing the Kindle. If the issue persists, then request a refund, and re-buy the same book. If you still can’t find your book, then make sure that your Kindle is connected to the Internet.