Terms and Conditions
These terms and conditions (“terms and conditions”) state important requirements regarding your use of annansys.Com’s computer support service and your relationship with annansys.Com. You should read them carefully as they contain important information and instructions pertaining to your and our rights and obligations for the annansys.Com service.
Annansys is service marks of annansys inc. All references to annansys.Com refer to annansys inc.
You means you individually, any person, including any employer that you are acting on behalf of.
Services and Annansys.Com site All references to “services” refer to any annansys.Com service plan that you enter into with annansys.Com through use of the annansys.Com web website located at www.Annansys.Com. These terms and conditions govern all plans available through the annansys.Com site, and any use of the annansys.Com site. In the event of any conflict these terms and conditions control any plan order form that you submit requesting services (“service plan”).
Annansys.Com certified technician/(s) “ie techie‘s certified technician means” technicians and specialists certified by annansys.Com to perform the services under this agreement. Technicians do not necessarily hold any certifications from any third party unless expressly specified.service plans/ subscription plans All references to “services or service plans” refer to any annansys.Com service delivered through annansys.Com under the plan that you enter into withannansys.Com through use of the annansys.Com website located at www.Annansys.Com (the “annansys.Com site”) or by calling the annansys.Com’s phone number mentioned on the annansys.Com website.
Materials means any web casts, download areas, white papers, press releases, datasheets, faqs, product information, quick reference guides, or other works of any kind that are made available to download from the annansys.Com website said materials are the proprietary and copyrighted work of annansys.Com and/or its suppliers. The definition of “materials” does not include the design or layout of the annansys.Com.Com web site or any other annansys.Com owned, operated, licensed or controlled site.
Software means a computer program of any kind, whether owned by annansys.Com or a third party, whether delivered via download, cd, other media, or other delivery method, including client and/or network security software. Elements of the software are protected under copyright, trade secret, unfair competition, and other laws.
Submission of Plan orders; Service Plans You may order services by submitting plan orders through the annansys.Com site or by calling annansys.Com. Once annansys.Com accepts the plan order submitted by you, then you will receive an email from annansys.Com at the email address that you provide or have provided to annansys.Com as part of the registration process for the services. Annansys.Com is not responsible for rendering services in connection with any plan order that it has not accepted. Upon acceptance by annansys.Comof a plan order, you will have a service plan.
UNDERTAKING Subject To The Terms And Conditions, And The Specifics Of Each Service Plan, Annansys.com Will Address Your Query Using Commercially Reasonable Efforts In Providing Appropriate Solutions Under The Services. In Most Cases, Annansys.com Will Attempt Problem Diagnosis And A Solution Over The Telephone, Through Chat Or Email, Or Other Means As It Deems Most Appropriate Under The Circumstances. All Undertakings Under Service Plans Are Subject To Annansys.com‘s Limited Warranty, Which Is Set Forth Below. For More Information, Please Refer To Online Documentation Or Call Us At 1 888 779 9822. You Agree To Pay All Services Fee And Any Other Applicable Fee/Charges As Set Out In The Relevant Plan Order In Accordance With The Payment Terms Provided Below.